E911 Operations Center

Located within the Public Safety Training Center campus in Atlanta, the City of Atlanta Emergency 911 Operations Center (EOC) is designed by Fitzgerald Gray Hagan Architects as a mission-critical facility supporting 24/7 operations. Fitzgerald Gray Hagan Architects provided architectural design services for the project, which is envisioned as a state-of-the-art emergency communications hub for the City of Atlanta. The facility is designed to strengthen emergency response infrastructure through a secure, resilient, and highly coordinated operational environment. Program spaces include emergency call intake, dispatch operations, administrative offices, training areas, conference rooms, and staff support spaces such as break and recovery areas. 

A resilient design approach emphasizes a hardened building structure supported by robust mechanical, electrical, and life safety systems to ensure continuous operation during emergency conditions. Sustainability strategies target LEED Silver certification, incorporating energy-efficient systems, daylighting, responsible material selection, and water-saving measures. The facility is planned to function as a centralized coordination point for emergency communications and citywide response efforts. Through resilient design and integrated systems planning, the E911 Operations Center will support the City of Atlanta’s commitment to public safety and operational readiness.